Terms and Conditions

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We reserve the right to amend our terms and conditions at any time without giving prior notice.

The prices on our web site include VAT and are accurate at the time of publishing. However, situations may occur where prices are incorrectly quoted. In these situations you will be informed of the correct or revised price once your order has been received by us, and should you not wish to purchase the product at that price we will cancel that part of the order.

All returned items must be in the original condition in which you received them. For clothing items, we will not accept back worn or washed garments. If a worn or washed item is returned, the return will not be accepted.

If you have any other questions about our returns and exchanges policy please email us at info@brightcycles.co.uk.

Please note there is a 20% restocking fee of any item returned that has been purchased through the shop.

Due to hygiene and safety reasons we cannot accept returns on any helmets purchased.

All orders are processed at full UK rate.

Every effort has been made to ensure accuracy throughout this website, however it is accepted that manufacturers reserve the right to change specifications, features, prices and colours without prior notice.

These Terms and Conditions do not affect your statutory rights as a customer.

In the unlikely event of you receiving a faulty product you should notify us in writing by email to info@brightcycles.co.uk within 7 days of delivery. The goods should be returned to us. Once we have received the goods back we will verify the fault. If the fault is verified we will either:

· Replace with the same item;

· Refund.

If the goods you have returned are not found faulty the goods will be returned to you at your cost.

If you are eligible for a refund, we will refund the card used to pay for the original order. Please note that it is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. We aim to process all eligible refunds within 7 working days from receipt of the returned goods, although the refund may take up to 21 days at the busiest times.