Following Government Guidelines we will at present remain open to service and repair bikes for transport and exercise during the lockdown period but closely monitoring the situation on a daily basis.
We want to reassure customers that we are taking all necessary steps to follow the guidance given by the Government.
- We will contact customers when their bike is ready for collection to minimize customer contact
- Ask that payment be made by bank transfer before so repairs can be taken right away or contactless where possible
- Limit customers in store to one at a time so that social distancing can be maintained in a managed environment
- We may put an appointment system in place to keep customer contact to a minimum
- We will be increasing the amount of cleansing of the shop. The retail areas, workshops and contact points such as doors, handles and surfaces will be cleaned regularly
- We can accept orders over the phone for collection or delivery depending on the item